Purchasing Policy

Payment

All products remain KOZA’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from KOZA.

 

All transfers conducted through KOZA are handled and transacted through PayPal to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for PayPal for the transaction as they are responsible for the transactions made.

Sales Tax

Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees.

Price Adjustments  

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product’s correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.

Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order

If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.

Product Availability

We will seek to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.

Variance from Website Appearance

The images of the products on our website are for illustrative purposes only. Please note that colors on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.

Shipping

All merchandise ordered on www.koza.uk.com can be shipped to all 50 U.S. states, to all Canadian provinces and territories as well as countries in Europe. Note we currently do not ship website purchases outside these territories.

 

Estimated delivery times and costs are set out and explained on our website here. Once your order ships, we will send you an email confirming that your order is on its way.

 

You can track your order at any time by clicking on the tracking link included in your shipping confirmation email.

Returns Policy

Items may be returned within 7 days of receiving your order. The customer is responsible for all shipping charges and liability for lost or stolen packages. Please comply with the guidelines set out on the returns form included with your order. If any mistakes have been made on your order please contact info@koza.uk.com and it will be rectified.

Returning Incorrect/Faulty Items

We will refund the cost of your postage if the item you are returning was incorrectly sent or faulty. KOZA cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of purchase.

Exchanges

Due to the limited availability of our products, we cannot hold stock for exchanges.

Inquiries and complaints

If you have any questions or complaints about the product, please contact us. You can email us at info@koza.uk.com or write to us at Sunchild LLC dba KOZA, 196 Columbia Street #1, Brooklyn, NY 11231.

Privacy Policy

Sunchild LLC dba KOZA (“us”, “we” and “our”) is committed to protecting the privacy of those who use and order products on our website www.koza.uk.com. By using and ordering products on our website, you consent to the collection, use and transfer of data in accordance with our Privacy Policy.  Please read this Privacy Policy before using our website. If you do not agree to this Privacy Policy, please do not use our website.

Your California Privacy Rights

California resident customers of ours have a right to obtain a list of personal information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of personal information shared and the companies among which it is shared. This request may be sent electronically by email to info@koza.uk.com. We will respond to these requests for the list within 30 days. Written requests may be sent to Sunchild LLC dba KOZA, 196 Columbia Street #1, Brooklyn, NY 11231. Requests for this information that come to us through other channels may result in a delayed response.

Changes to this Purchasing Policy

We may change this Purchasing Policy from time to time. This Purchasing Policy was last updated on 24 November 2016.